Support & FAQ
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Frequently Asked Questions
Find answers to common questions about our services
What is your typical response time?
We aim to respond to all inquiries within 24 hours during business hours (9 AM - 6 PM EST). Emergency support is available for retainer clients.
Do you work with existing codebases?
Yes! We regularly work with existing projects, providing code reviews, refactoring, feature additions, and technical debt reduction.
What technologies do you specialize in?
We specialize in Python, JavaScript/TypeScript, Go, React, Flask, Docker, Kubernetes, AWS, Azure, GCP, Terraform, and CI/CD tools like GitHub Actions, GitLab CI, and Jenkins.
Can you help with cloud migrations?
Absolutely. We have extensive experience migrating applications to AWS, Azure, and GCP, including containerization, infrastructure as code, and CI/CD pipeline setup.
Do you offer training for teams?
Yes, we provide customized training sessions on Git workflows, CI/CD best practices, cloud architecture, and development methodologies tailored to your team's needs.
What is your project minimum?
We work on projects of all sizes. Hourly consultations start at 2 hours, while project-based work typically begins at a 40-hour minimum engagement.
How do you ensure code quality?
We follow industry best practices including code reviews, automated testing, linting, security scanning, and comprehensive documentation for all deliverables.
Do you sign NDAs?
Yes, we are happy to sign mutual non-disclosure agreements before beginning any project discussions involving proprietary information.
Still Have Questions?
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Email Support
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Response Time
24 hours for general inquiries
Priority support for retainer clients
Common Issues & Solutions
Git merge conflicts
We provide comprehensive Git training and can help establish workflows that minimize conflicts. Our team can also assist with resolving complex merge scenarios.
CI/CD pipeline failures
We analyze your pipeline configuration, identify bottlenecks, and implement robust error handling and retry mechanisms to ensure reliable deployments.
Performance optimization
Our team conducts thorough performance audits, identifies optimization opportunities, and implements solutions for database queries, caching strategies, and application architecture.
Security vulnerabilities
We perform security audits, implement best practices, and provide ongoing monitoring to protect your applications and infrastructure from emerging threats.